Refund policy
Refund & Return Policy
At Glevo, customer satisfaction is one of our highest priorities. If, for any reason, you are not completely satisfied with your purchase, we will be pleased to assist you through a simple, transparent, and efficient return process.
Return Eligibility Period
We accept return requests within 14 calendar days from the date your order is delivered.
To be eligible for a return, your item must meet all of the following requirements:
* Be unused, unworn, and unwashed.
* Have all original tags attached.
* Be returned in its original packaging.
* Be free of stains, odors, makeup, pet hair, alterations, damage, or any other signs of use.
* Include your order number or proof of purchase.
Items that do not meet these requirements may not qualify for a refund.
How to Request a Return
To request a return, please contact our Customer Support team at:
glevodesign@gmail.com
To help us process your request as quickly as possible, please include:
* Your order number.
* The reason for your return.
* Photos of the item if it is damaged, defective, or incorrect.
All returns must receive prior authorization from Glevo.
Returns sent without prior authorization may not be accepted.
Return Shipping
Once your return request has been approved, Glevo will provide a prepaid return shipping label, along with detailed instructions on how and where to return your package.
Please use only the return label provided by Glevo to ensure your return is processed correctly.
Inspection of Returned Items
All returned items are carefully inspected upon arrival.
Items showing signs of wear, washing, stains, odors, makeup, pet hair, alterations, or damage unrelated to shipping may not be eligible for a refund.
Glevo reserves the right to refuse any return that does not comply with this Return & Refund Policy.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive an item that is damaged, defective, or different from the one you ordered, please contact our Customer Support team as soon as possible so we can evaluate the issue and provide an appropriate solution.
Whenever possible, please include photographs of the issue to help expedite the review process.
Non-Returnable Items
For safety, hygiene, or product-specific reasons, the following items cannot be returned:
* Personalized or custom-made products.
* Final sale or clearance items.
* Gift Cards.
If you are unsure whether your item qualifies for a return, please contact us before submitting your request.
Exchanges
Glevo does not offer direct product exchanges.
If you wish to purchase a different size, color, or style, you must first return your original item. Once your return has been approved and your refund has been processed, you may place a new order for your preferred item.
This policy allows us to maintain accurate inventory while providing a transparent, efficient, and fair shopping experience for all customers.
Refunds
Once your returned item has been received and inspected, we will notify you by email whether your refund has been approved.
If approved, your refund will be issued to your original payment method within up to 10 calendar days after your returned item has been received and inspected.
Please note that your bank, credit card issuer, or payment provider may require additional time to post the refund to your account.
If more than 15 calendar days have passed since your refund was approved and you have not yet received it, please contact us at glevodesign@gmail.com. We will gladly review your case and provide the necessary assistance.
Contact
If you have any questions regarding this Return & Refund Policy, our Customer Support team will be happy to assist you.
Email:
glevodesign@gmail.com