Shipping policy

Order Processing

We process all orders within 1 to 3 business days.

Once your order has been processed and shipped, you will receive an email confirmation.

Shipping Time

The estimated delivery time is 5 to 10 business days, depending on the customer's location and the shipping method selected.

These times are estimates and may vary due to external factors such as high demand or carrier delays.

Shipping Costs

The shipping cost will be displayed at checkout before you complete your order.

Confirmation and Tracking

Once your order has been shipped, you will receive an email with the shipping confirmation and, if available, the tracking number.

Shipping Address

It is the customer's responsibility to provide a correct and complete shipping address.

We are not responsible for orders delivered to incorrect or incomplete addresses provided at the time of purchase.

Damaged or Lost Packages

If your order arrives damaged, please send photos of the product and packaging so we can assess the situation and offer an appropriate solution.

If your order doesn't arrive or is lost in transit, please contact us at glevodesign@gmail.com so we can help you resolve the issue with the shipping company.

Delays

Occasionally, delays may occur due to factors beyond our control, such as high demand or logistical issues. In these cases, we will keep you informed.